News Release

P&G Professional™ Enlists Industry Experts to Deliver Key Learnings on Cleaning and Disinfection at ISSA/Interclean

Thursday, November 1, 2012 9:00 am EDT



Public Company Information:

"Lessons from the 2012 London Olympics - The Importance of Cleaning and Disinfecting for Your Customers’ Safety and Satisfaction"

CINCINNATI--(BUSINESS WIRE)--P&G Professional™, the away-from-home division of Procter & Gamble (NYSE:PG), proudly coordinated and sponsored two educational events at the 2012 ISSA/Interclean Conference held this month in Chicago, allowing featured experts to share their industry knowledge and insights related to the importance of effective cleaning and disinfection practices.

The two events included a Lunch & Learn session titled, “Lessons from the 2012 London Olympics - The Importance of Cleaning and Disinfecting for Your Customers’ Safety and Satisfaction,” featuring Jan Matthews, and a Live Panel Discussion titled, “Cleaning Up The Communication on Disinfection,” featuring a diverse group of experts, including members of P&G Professional’s newly created Expert Advisory Council.

ISSA Lunch & Learn

The Lunch & Learn session saw Jan Matthews discussing the challenges of leading a team of 25,000 volunteers, employees and third party contractors to deliver the Food and Beverage, Cleaning and Waste Programs at the London 2012 Games, and sharing best practice examples applicable to all businesses. Her key learnings shared with the audience of more than 200 ISSA attendees included:

  • Select vendor partners who bring added value to your business, not just cost savings,
  • Be clear on requirements and expectations when contracting,
  • Develop a strong measurement model and ensure it is enforced,
  • Put a mechanism in place for customer feedback … and act on it, and
  • Ensure that workers understand and are recognized for the importance of their job.

“The London 2012 Games was the world’s biggest peacetime catering operation, serving over 15 million meals in 77 days. Safety was of paramount importance, to ensure a big success rather than a big issue. Olympic scale learnings can be of benefit to all businesses large and small, and I’m delighted to have had that chance,” commented Matthews, following the event.

ISSA Panel Discussion

A live panel event also was coordinated to address the importance and process of developing and executing an effective cleaning and disinfecting process.

panel members included:

  • Mr. Steve Kovacs, R&D Section Head for P&G Professional
  • Mr. Michael Kupneski, Technology and Product Development for P&G Professional
  • Mr. Jim Mann, Founder and Executive Director, Handwashing For Life Institute
  • Jan Matthews, CEO of RP Global and Former Head of Catering, Cleaning and Waste for the 2012 London Olympic Games
  • Ann Schenkel, Director of Business Development, Healthcare/Education, at North American Corporation

With the discussion guided by Moderator Corrine Zudunvi, Editor, Housekeeping Solutions Magazine, panelists discussed the purpose and importance of both cleaning and disinfection tasks, and the reasons behind wide-spread confusion, emphasizing that while each step is crucial, it does not necessarily have to be done separately, provided that the right tools and training are put in place.

“ISSA/Interclean is one of the most significant events on the calendar for the professional cleaning industry, so it was an opportune time to address a subject of this importance. We were pleased to be able to gather a well balanced panel of experts to share a wide range of insights to move toward industry improvement,” commented Renee Buchanan, communications manager, P&G Professional.

For those who were unable to attend this year’s show, full video versions of each session will soon be available on P&G Professional’s web site. Further, P&G Professional is hosting an educational webinar entitled Cleaning Up the Communication on Disinfection on Tuesday, November 27. For further information, please visit

About Procter & Gamble Professional

P&G Professional is the away-from-home division of Procter & Gamble, serving the foodservice, building cleaning and maintenance, hospitality and convenience stores industries. P&G Professional offers complete solutions utilizing its parent company's scale, trusted brands and strengths in market and consumer understanding. In North America, P&G Professional features such brands as Tide®, Dawn®, Mr. Clean®, Febreze®, Swiffer®, and its own brand, P&G ProLine®. In Europe and the UK, P&G Professional features brands such as Fairy®, Ariel®, Flash®, Deepio®, Lenor®, and Viakal®. Please visit or for the latest information about P&G Professional's solutions.

About Procter & Gamble

P&G serves approximately 4.6 billion people around the world with its brands. The Company has one of the strongest portfolios of trusted, quality, leadership brands, including Pampers®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Mach3®, Bounty®, Dawn®, Fairy®, Gain®, Charmin®, Downy®, Lenor®, Iams®, Crest®, Oral-B®, Duracell®, Olay®, Head & Shoulders®, Wella®, Gillette®, Braun®, Fusion®, Ace®, Febreze®, Ambi Pur®, SK-II®, and Vicks®. The P&G community includes operations in approximately 75 countries worldwide. Please visit for the latest news and in-depth information about P&G and its brands.

Photos/Multimedia Gallery Available:


Citizen Paine for P&G Professional
Sara Sloan, 949-809-6856

Multimedia Files:

Preview image
Jan Matthews, CEO of RP Global and Former Head of Catering, Cleaning and Waste for the 2012 London Olympic Games (Photo: Business Wire)